We run all our DOMESTIC and INTERNATIONAL deliveries via 'Bring/Posten' which are sent as a standard "Mail Package", if nothing else is specified. Estimated delivery time: 2-12 days depending on your location. If the package does not fit in your mailbox, it will be forwarded to your nearest delivery point. You will receive a tracking number and your order can be tracked on Bring/Posten's website or app.
|Standard Shipping||$6.00||1-4 business days|
|DHL Express||$13.69||1-2 business days|
|Free shipping on orders over $90.00||FREE||1-4 business days|
|Standard Shipping from||$7.00||2-8 business days|
|DHL Express||$17.12||1-2 business days|
|Free shipping on orders over $90.00||FREE||2-8 business days|
|Standard Shipping from||$9.00||3-12 business days|
|DHL Express||$23.98||1-2 business days|
|Free shipping on orders over $90.00||FREE||3-12 business days|
ESTIMATED DELIVERY TIME NORWEGIAN POSTAL SERVICE:
SCANDINAVIA: 1–3 days depending on location
EUROPE: 2–10 days depending on location
USA: 3–10 days depending on location
REST OF THE WORLD: 3–12 days depending on location
THE CUSTOMER'S RESPONSIBILITY FOR THE CORRECT ADDRESS AND FOR PICKING UP THEIR PACKAGE
It is the customer's own responsibility to write the correct address. The customer must check if the address is correct at checkout and payment. Unfortunately, it is not possible to change the address after the order has been placed.
* Please note, LIVI BEAUTY, cannot refund parcels when the customer has entered their address incorrectly, this is down to the customer not the supplier and the customer will have to contact Bring/Posten or DHL to track their parcel. Any delays in delivery times is down to the carrier not us but we can always help and support finding/tracking your order by emailing us at: firstname.lastname@example.org
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The shipping fee to an order is non refundable. For health and hygiene reasons, opened and/or used makeup products and lashes are never accepted for return.
To be eligible for a return, your item must be in the same condition that you received it, sealed or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Due to the nature of the item, for sanitary purposes there are no refunds or exchanges on our LIVI LASHES. In the unlikely event you receive a damaged item, we will gladly replace it within 14 days of the date of purchase. You can always contact us for any return question at firstname.lastname@example.org.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Be sure to add your confirmation number, a picture of your invoice, as well as the damaged/defective item and attach it in your e-mail for fast respons.
Certain types of items cannot be returned for sanitary purpose, such as our LIVI LASHES. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.