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We run all our DOMESTIC and INTERNATIONAL deliveries via 'Bring/Posten' which are sent as a standard "Mail Package", if nothing else is specified. Estimated delivery time: 2-12 days depending on your location. If the package does not fit in your mailbox, it will be forwarded to your nearest delivery point. You will receive a tracking number and your order can be tracked on Bring/Posten's website or app.
WORLDWIDE ORDERS delivered using DHL EXPRESS INTERNATIONAL are rate based on delivery address. DHL EXPRESS delivers mostly within 1-2 business days worldwide (*this can vary depending on where in the world you live and due to covid-19). If you have any inquiry regarding your package or to track your order, click here.
| SCANDINAVIA | Price | Estimated Delivery: |
| Standard Shipping | $6.00 | 1-4 business days |
| DHL Express | $13.69 | 1-2 business days |
| Free shipping on orders over $90.00 | FREE | 1-4 business days |
| EUROPE | Estimated Delivery: | |
| Standard Shipping from | $7.00 | 2-8 business days |
| DHL Express | $17.12 | 1-2 business days |
| Free shipping on orders over $90.00 | FREE | 2-8 business days |
| INTERNATIONAL | Estimated Delivery: | |
| Standard Shipping from | $9.00 | 3-12 business days |
| DHL Express | $23.98 | 1-2 business days |
| Free shipping on orders over $90.00 | FREE | 3-12 business days |
ESTIMATED DELIVERY TIME NORWEGIAN POSTAL SERVICE:
SCANDINAVIA: 1–3 days depending on location
EUROPE: 2–10 days depending on location
USA: 3–10 days depending on location
REST OF THE WORLD: 3–12 days depending on location
We cannot be liable for any customs charges incurred once the parcel reaches your country. Any customs charges must be paid by the recipient of the parcel. LIVI BEAUTY has no control over these charges as customs policies change frequently. If you have any customs related questions you are advised to contact your local customs office.
ORDERS AND PROCESSING
Orders placed Monday-Friday before 6 PM (GMT) will begin processing that day, excluding holidays, and shipped the next day. Orders placed after 6 PM (GMT) will begin processing the next business day, and shipped that day. Orders placed on Friday after 6 PM (GMT) will begin processing on the following Monday.
*Please note that times may vary due to high amounts of orders & due to COVID-19.
THE CUSTOMER'S RESPONSIBILITY FOR THE CORRECT ADDRESS AND FOR PICKING UP THEIR PACKAGE
It is the customer's own responsibility to write the correct address. The customer must check if the address is correct at checkout and payment. Unfortunately, it is not possible to change the address after the order has been placed.
* Please note, LIVI BEAUTY, cannot refund parcels when the customer has entered their address incorrectly, this is down to the customer not the supplier and the customer will have to contact Bring/Posten or DHL to track their parcel. Any delays in delivery times is down to the carrier not us but we can always help and support finding/tracking your order by emailing us at: hello@livibeauty.co
The customer is responsible for receiving the package upon delivery. This means that the customer is responsible for picking up the package in the mailbox, or picking it up from the delivery location before it is sent back to us.
* We can not take responsibility if you have given the wrong address or not picked up the package and will then wait for å possible return before we send out the package again. The customer will then have to pay shipping for a new dispatch.
RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The shipping fee to an order is non refundable. For health and hygiene reasons, opened and/or used makeup products and lashes are never accepted for return.
To be eligible for a return, your item must be in the same condition that you received it, sealed or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@livibeauty.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The shipping fee to an order is non refundable. For health and hygiene reasons, opened and/or used makeup products and lashes are never accepted for return.
To be eligible for a return, your item must be in the same condition that you received it, sealed or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@livibeauty.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
* Whenever you return a product, you will be responsible for any damages to it. It’s very important that you return it in the sealed, undamaged, original packaging. Please use the original envelope/package to return the product. Protect the product well for return shipment. Refunds on received, approved returns will be made within 30 days.
Due to the nature of the item, for sanitary purposes there are no refunds or exchanges on our LIVI LASHES. In the unlikely event you receive a damaged item, we will gladly replace it within 14 days of the date of purchase. You can always contact us for any return question at hello@livibeauty.co.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Be sure to add your confirmation number, a picture of your invoice, as well as the damaged/defective item and attach it in your e-mail for fast respons.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Be sure to add your confirmation number, a picture of your invoice, as well as the damaged/defective item and attach it in your e-mail for fast respons.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned for sanitary purpose, such as our LIVI LASHES. Please get in touch if you have questions or concerns about your specific item.
Certain types of items cannot be returned for sanitary purpose, such as our LIVI LASHES. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.