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Frequently Asked Questions
Here you will find frequently asked questions from our customers, if you have other questions,
please send us an e-mail to kontakt@livibeauty.no
I have purchased an item. What happens now?
Orders placed Monday-Friday before 6:00pm begin processing that day (except public holidays) and ship the following day. Orders placed after: 18.00 start processing the next working day. Orders placed on a Friday after 18:00 will begin processing the next working day (Monday).
When will I receive my package?
We do our best to send your package the same day we receive the order. Orders placed Monday-Friday before 6:00pm begin processing that day (except public holidays) and ship the following day. Orders placed after: 18.00 start processing the next working day. When the package has been sent, you will receive a delivery confirmation with a tracking link. Estimated delivery time: 1-4 days depending on where in the country you live. The package will be delivered to your letterbox, if there is no room for the package it will be forwarded to a delivery location.
How is my order shipped?
We send all our deliveries with 'Bring/Posten' and the package is sent as standard "Pakke i Postkassen", unless otherwise specified. Estimated delivery time is 1-4 days. If the package does not fit in your mailbox, it will be sent to the nearest delivery point for collection. You will receive a tracking number and your order can be tracked on Posten's website or in the poste app.
Do you offer free shipping?
Yes, if you order for more than NOK 300, we will ALWAYS cover the shipping.
How much does shipping cost?
How much you have to pay in shipping costs depends on various factors. If you live in Norway, the package is sent as "Pakke i Postkassen" and you NEVER pay more than NOK 35. If you shop for over NOK 300, you ALWAYS get free shipping.
Do you have a discount code?
The discount code is entered in the checkout directly above the total amount. Enter the code in the field "Discount code". Remember to press "USE" after entering the code. It is only possible to use one discount code per order.
Are the prices inclusive of VAT?
All prices include VAT. We are based in Norway and there are therefore no duties or fees when you buy goods from us.
Do you ship abroad?
Yes, we ship from Norway to all of Scandinavia. We offer various shipping methods: Bring/Poster or DHL Express. Estimated delivery time by Posten: 1-5 days depending on where you live. Estimated delivery time with DHL Express: 1-2 days. We ALWAYS offer free shipping if you order over NOK 500.
Delivery time before Christmas?
If you have ordered a package delivered to the postbox, the estimated delivery time by post is: 2-5 working days. Order no later than 16.12 for delivery by Christmas Eve.